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When you think about team flexibility, you might imagine a group that works proactively and quickly, adapts to new challenges, gathers information, communicates, has a clear business strategy, and is decisive,... Continue Reading..
Working in customer support can make you feel like you are an unknown hero because you don’t often get enough praise, and awareness of areas of responsibility and the amount of work the support team... Continue Reading..
When I worked in customer service, emotions were my biggest problem. When I had a bad day, I wouldn't be able to contain my anger and frustration, and my biggest dream was to be able to hold back my feelings... Continue Reading..
Companies greatly value the abilities and skills employees add to the workplace; However, it is essential that we focus on our humanity as well. It is natural for people to want to connect and interact... Continue Reading..
Emotional intelligence is defined as the ability to understand and manage your own emotions and those of others, and it has five main aspects: Self-awareness, self-regulation, motivation, empathy, and... Continue Reading..
Emotional intelligence is a shared trait between 90% of top performers in business. It is a combination of employee self-awareness and self-management, which takes them to higher levels, and makes them... Continue Reading..
Managing your emotions isn’t only about what you won't do, but about what you will do as well, and this was proven by TalentSmart, which tested more than one million people, and discovered the things... Continue Reading..
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