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5 Components of Emotional Intelligence in Customer Service

5 Components of Emotional Intelligence in Customer Service

Emotional Intelligence

Emotional intelligence is a key skill in customer service roles because a company’s productivity and efficiency are directly related to the quality of conversations between service providers and... Continue Reading..

The 5 Traits of Emotional Intelligence

The 5 Traits of Emotional Intelligence

Emotional Intelligence

In his well-known book Working with Emotional Intelligence, Daniel Goleman says that emotional intelligence makes up 67% of the abilities needed to succeed as a leader and that it is twice as important... Continue Reading..